Happy spring! We wanted to alert you to some challenges we’re facing at Dirt Chic. Nothing bad— all good problems! But we need to address them before they get worse.
We're seeing a significant increase in consignments, and it's reaching an unsustainable level. We want to provide efficient service to consignors and customers; however, we currently receive much more inventory (good inventory!) than we can process or comfortably put out on the floor, and it looks like this trend will only continue.
We've always tried to make consigning an easy process, and have resisted requiring appointments, but through the years we've had to put some limitations on how much we take in (15 items at a time, no more than once a week) and when (not Mondays and Tuesdays, and not the first and last half hour of the other days). We’re still falling way behind; we’re currently operating at a 1-2 week deficit, which means that when you bring in a consignment, it can take up to two weeks before we even put your items out for sale. We are in a constant state of catch-up, and that makes it difficult to address other basic needs at the store.
Please be aware that we will be making changes to our policies in the coming weeks. We apologize for any inconvenience this may cause; we hope you understand that any changes we make are out of necessity and a desire to make Dirt Chic an even better place to do business.
In the meantime, you can help us process incoming consignments faster by pre-sorting your items— making sure clothing is neatly folded in a bag or bin, and doesn’t have any stains, tears, odor, missing buttons, wrinkles, deodorant marks, collar or underarm discoloration, etc. We do not accept items in questionable condition, and would prefer not to spend valuable time sorting through them.
Thank you in advance for your help and understanding, and stay tuned for updates!
The crew at Dirt Chic