For nearly ten years, we've resisted taking consignments by appointment; we've tried to make consigning as easy and stress-free as possible. Over time we've had to add in some limitations (how many items we accept, how often consignors can bring in new items, how many days/hours we're open to consignments, etc.) in an effort to stem the tide. But we've reached a tipping point, and there doesn't seem to be another reasonable solution; the flow of incoming inventory is just too strong. Every day we're averaging 30-40 consignments, and the numbers are only increasing. With each consignment containing up to 15 adult and/or 25 children's items, it is physically impossible to keep up. It's not simply a matter of manpower. We have fine-tuned our business to maintain our mission – to sell nice, diverse, fashionable clothing to people of all ages and styles at an affordable price – and that would be much harder to sustain if we were to grow in size or staff.
As it is, it will take us months to get up to speed on the inventory we currently have (see above picture again!). So as of this week, we will no longer be accepting walk-in consignments. Consignors will now need to set up appointments to bring in items. We have enhanced our website to accommodate this-- hopefully it will be easy for everyone to navigate. We still ask that you space out your visits by at least one month, to allow all consignors a chance to come in.
There will be one exception to the new appointment policy: if you would like to drop off your consignment without an appointment (though still with at least one month in between, please), we will go through it on our own time and donate what we cannot accept. We have many wonderful charities with whom we work closely to find the extra clothing good homes. If this is what you decide to do, please limit the number of items you bring in to 30. Please note that Mondays and Tuesdays will remain "off" days for all types of consignment, donations included. We do not want to become a donation repository, and if this starts to become the case, we will have to eliminate the drop-off option.
Please know that this decision was not made lightly. At this point, it really is our only choice (in case you haven't see above photo yet, take a look now to see what we mean!). We know that this will likely upset and/or turn off certain consignors, but we hope that the majority of you will understand and appreciate our need to make this change. At the end of the day, we are trying to run this business in the best way possible – for us, the consignors and customers, and the community – and the choices we make are based entirely on that objective.
If you've made it this far, thank you for reading! Please visit our website for all the details on consigning by appointment. And as always, feel free to come to us with any questions.
The Crew at Dirt Chic